Refund policy

At CelestialChic.store, we strive to bring the magic of celestial elegance directly to you. If for any reason you are not completely enchanted with your purchase, we offer a 30-day free return and refund policy to ensure your shopping experience is worry-free.

Eligibility for Returns:

  • Items must be unused, in original packaging, and with all charms, hoops, or attachments intact.
  • Jewelry pieces showing signs of wear, damage, or altered charms are not eligible.
  • Personalized or customized orders are non-refundable unless there is a clear defect.

How to Initiate a Return:

  1. Contact our support team at support@CelestialChic.store within 30 days of receiving your order.
  2. Include your order number, item name, and reason for return.
  3. Our team will provide a return authorization and instructions for shipment.

Refund Processing:

  • Refunds are issued to the original payment method within 7–10 business days of receiving the returned items.
  • Shipping costs are non-refundable, unless the return is due to our error.

We take pride in crafting every piece with celestial care. Your satisfaction is at the heart of our store, and we promise a smooth, magical return experience.